Lean Manager Certification Program
for Administration and Service Industries

WEEK 1 - Plan/Vision

Monday

The DNA of Lean

The program kicks off with an overview of the Lean Enterprise, the strategic implications of Lean, the scientific method behind the madness and the elements of standard work takt, pull and flow.

---

Strategy and Deployment

In this module we will look at creating a Lean improvement stategy and deployment process that focuses the company's improvement efforts on a small number of well defined initiatives and ensures these initiatives are aligned with the overall company objectives.

Project Management - A3 and VSM

Central to Lean deployment is the discipline of project management. Opening and closing projects that directly align with company improvement initiatives is fundamental to the Lean journey. This requires a well defined process to monitor team leadership, team skills, project status reporting, and effective counter measures to insure projects are completed on time with expected impacts. In this module, we will overview the critical role of project management and the steps necessary to position a well defined Lean project management process.

---

Administrative Value Stream Mapping

This module will help you develop a different set of lenses with which to see your work processes. Through a combination of classroom, case study and group exercise, you will develop a current state map visualizing a cross functional value stream.

Application Exercise

Participants, working in teams, will leave the classroom and go to the workplace. Here, in an administrative environment (located on The Ohio State University campus) participants will apply the methodologies learned thus far to a real-time administrative process.

---

Administrative Value Stream Mapping

In this module you will develop a future state map linking the changes in the value stream to the necessary changes in the business outcomes of the enterprise. Then, an implementation plan will be developed, highlighting the critical process kaizens necessary to achieve the future state.

Application Exercise

Participants, working in teams, will leave the classroom and go to the workplace. Here, in an administrative environment (located on The Ohio State University campus) participants will apply the methodologies learned thus far to a real-time administrative process.

Recap: A look at the week in review with a summary of key learning points.

Week 1 Quiz

Distribution of Homework Assignments