Creating and Computerizing the Lean Office
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November 20, 2008
St. Louis, Missouri
8am-5pm
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This workshop is part of a Lean series being held in St. Louis, Missouri on November 18-20, 2008. To see what other workshops are a part of the series, click here |
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Course Description
Many organizations are making progress applying Lean methods to their administrative functions -- implementation of 5S, Value Stream Mapping and other core Lean tools have helped us streamline processes and become more organized. But there is still more we can do to not only eliminate waste but simultaneously elevate the staff from performing tasks to performing strategic level activities. To take this next step, we must "Lean out" the office processes, leaving only "required activities", those tasks essential to meet the specific needs of the business, and then simplistically computerized them utilizing your current software package.
By employing the seven steps of administrative automation you will be able to identify and eliminate additional sources of waste, further reducing non-value-added activities. You will then be able to evaluate the remaining activities to determine which are ones are candidates for automation. The administrative automation methodology will allow you to use your existing computer system to change these manual operations into automated operations. This not only frees the administrative staff for more strategically focused work, but also reduces costs, errors, response times, and joins disjointed processes.
This workshop employs waste elimination techniques that were designed specially for the office and has produced dramatic results in both service and manufacturing administrative environments.
Learning Objectives
In this workshop participants will learn:
- The definition of waste as it pertains to the office
- The techniques designed to eliminate waste in the office
- The thirteen types of waste found in the office.
- How to apply a vast array of team based tools used to identify waste and create new lean office processes.
- The five system enhancement options used to computerize the lean processes using your existing computer system.
Who
should attend?
Office Managers, Loan Processors, Sales Managers, Marketing Managers, Production and Inventory Control Managers, Supply Chain Managers, Purchasing Managers, Information Technology Managers, Plant Managers, Continuous Improvement Managers, and Support Function Staff.
- Definition of office waste and its thirteen forms.
- The structure of office processes and how to assess them.
- The seven steps to driving improvements in the office.
- Team based tools used to assess current processes and the charting method of creating lean office processes.
- Five computerized system enhancement options used to automate the new processes.
- Case study examples including home mortgage loan office reducing industry standard lead-time from 30 days to 12 days and manufacturing environment designing and implementing a fully chain system employing the methodologies.
Cancellation Policy:
Registrations may be transferred to another colleague without charge. To be considered for a refund, we must receive notification of cancellation in writing no later than 21 days prior to the start of the workshop. Cancellations received within 21 days are subject to the full registration fee and money will be held on account for up to one year for use at a future workshop or conference. There is a $200 processing fee for all cancellations.
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