Services Velocity & Efficiency
Enhance your revenue and customer experience by improving your operational and support service processes.
Transforming Processes for Excellence
Establish yourself as a preferred partner and employer by revolutionizing your administrative, support service, and transactional processes. Remove waste and improve accuracy and efficiency to accelerate customer response time and improve employee satisfaction.
WE PROVIDE YOU WITH:
Customer Service and Value Stream Improvement
We can assist you in discovering new and innovative methods to enhance the customer journey while fostering a collective sense of purpose among your team members. This can be achieved by working across your value stream to eliminate waste and synchronize process steps, thereby enabling a seamless connection of value from end-to-end. As a result, you will be able to respond more quickly to your customers and the market, and your employees’ job satisfaction will increase.
Building Company-wide Performance Management
“How do you know you are improving?”
The Performance Management system is a critical link in operational excellence initiatives and the key to long-term success. A dynamic daily/weekly performance management system goes beyond a static display of lagging KPIs to build synergy, create a common language, and improve all company areas. The performance management system connects organizational objectives and customer service priorities through daily work by engaging leaders and teams in direct-in-the-workplace routines.
We work closely with you to develop a performance management system that best supports your business objectives and allows you to delight your customers.
Accelerating Your Development and Innovation Capability
Reducing time to market is critically important for almost every organization. As a result, finding ways to speed innovation and product development is strategic and paramount for success.
Would you happen to know how you can do this?
Two key elements contribute to reaching that objective: 1) effective project management and 2) efficient collaborative working methods. We work with you to move from the old traditional process to a process based on the collaboration of all stakeholders. They will learn to use short, concurrent development steps and quick experimentation cycles. Continual customer input and a dynamic Oobeya room where the project becomes visual will help deliver value to customers faster.
Let’s help you!
Strengthening Your Improvement Capabilities
How do you ignite Excellence in all departments?
Developing an improvement culture means having empowered, educated employees who understand the organization’s objectives and can make decisions that make a difference. To do so, they need the knowledge and skills to improve their day-to-day process. We provide training and coaching services in the Lean principles and methodologies and how to use them every day to trigger the combination of small and large improvements (Kaizen and Breakthrough improvements) to improve processes and, in the end, enhance customer and team satisfaction.
- 5S and Visual Workplace
- A3 Problem Solving
- Customer Journey Mapping
- Value Stream Management
- Process Time Reduction
- Lean Six Sigma
- Visual Management
- And more
Focused Improvement Events
Focused activities designed to improve the process in one area-department. Focused Improvement Events bring rapid results while helping people learn to see waste and create new ways of working. We work closely with the team to disseminate improvements and ensure gains are sustained.
Empowerment, Efficiency, and Excellence in Streamlined Processes
Reduction in Backlogs
Minimum reduction in quality issues
Reduction in lead time
News & Resource Library
Check out our white papers and case studies, and view our implementation experiences in our news & resource library.Read our Latest Article: "Setting the Stage for Success..."
Certification & Training
Think you'd like to get Lean certified? Explore upcoming educational programs or on-site Lean training for your team.Browse Programs
“I wanted to let you know that after 7 years of work, we have been awarded the Shingo Prize, the real one. We are happy to have achieved this very ambitious goal and to be the first French site to have it and only the second pharma site in the world. A great adventure! … Thank you again for your contribution over the years 2013-2016 which made it possible for us to build solid fundamentals in Visual Management and Lean Lab.”
-A.B., Global Manufacturing Performance Senior Director TechOps Division, Ipsen Pharmaceutical Company