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Services Velocity & Efficiency

Increase Revenue by Improving Operations

Transforming Processes for Excellence

Establish yourself as a partner and employer of choice by revolutionizing your admin and transactional processes. Remove waste, improve accuracy and efficiency to accelerate customer response time and improve employee satisfaction.


Building Intelligent Processes by Connecting Human Work and Technology.

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Developing People and Collaboration

We help you build a community of Lean practitioners capable of identifying improvement opportunities, seeing and removing waste, solving problems, and working collaboratively among all departments. Along the way, we foster ownership of the CI process ensuring long-term sustainable growth!

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Building Capable and Efficient Systems

Working side by side with your teams, we rethink and reengineer systems to reduce variability and streamline processes to improve end-to-end performance and create better customer response. The result, a building of new capabilities that creates an improved company-wide operating system.


The outcome

A customer centric organization made up of dedicated and empowered employees capable of rethinking service-level needs and streamlining processes in order to delight customers all of the time.


Inquire about the support your business needs to reach its full potential.

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Customer Service and Value Stream Improvement

We help you find new innovative ways to improve the Customer Journey and develop a shared sense of purpose among your teams. We accomplish this by working across your value stream to eliminate waste and synchronize process steps to allow a seamless linking of value from end-to-end. This will result in accelerated response to your customer and the market and increased employee satisfaction.

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Building Company-wide Performance Management

The Performance Management system is a critical link in operational excellence initiatives and the key to long-term success. A dynamic daily/weekly performance management system goes beyond a static display of lagging KPIs to build synergy, create a common language and create improvement in all company areas. By engaging leaders and teams in direct-in-the-workplace routines, the performance management system connects organizational objectives and customer service priorities through daily work.

We work closely with you to develop a performance management system that best supports your business objectives.

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Accelerating Your Development and Innovation Capability

Reducing time to market is critically important for most every organization. As a result, finding ways to speed innovation and product development is not only strategic, but paramount for success.

Two key elements combine to contribute to reaching that objective, 1) effective project management and 2) structured collaborative ways of working.  We work with you to move from the old sequential process to a process in which all stake holders work together in a structured way using short, concurrent development steps, quick experimentation cycles, continual customer input, and a dynamic Oobeya room where the project becomes visual.  Let us help you deliver value to customers faster.

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Strengthening Your Improvement Capabilities

Improvement Capabilities

Developing an improvement culture means having empowered, educated employees that understand the organization’s objectives and can make decisions that make a difference.  To do so they need the knowledge and skill to make improvements in their day-to-day process.  We provide training and coaching services in the Lean methodologies.

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  • 5S and Visual Workplace
  • A3 Problem Solving
  • Customer Journey Mapping
  • Process Time Reduction
  • Lean Six Sigma
  • Standard Work
  • Value Stream Management
  • And more

Focused Improvement Events

Focused activities designed to improve the process in one area-department.  Focused Improvement Events bring rapid results while helping people learn to see waste and create new ways of working.  We work closely with the team to disseminate improvements and ensure gains are sustained.

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Empowerment, Efficiency, and Excellence in Streamlined Processes


Reduction in Backlogs


Minimum reduction in quality issues


Reduction in lead time

News & Resource Library

Check out our white papers, case studies, and view our implementation experiences in our news & resource library.

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Certification & Training

Think you'd like to get Lean certified? Explore upcoming educational programs or on-site Lean training for your team.

Browse Programs

“I wanted to let you know that after 7 years of work, we have been awarded the Shingo Prize, the real one. We are happy to have achieved this very ambitious goal and to be the first French site to have it and only the second pharma site in the world. A great adventure! … Thank you again for your contribution over the years 2013-2016 which made it possible for us to build solid fundamentals in Visual Management and Lean Lab.”

-A.B., Global Manufacturing Performance Senior Director TechOps Division, Ipsen Pharmaceutical Company