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The Untapped Power of your Admin/Support Services



The Untapped Power of your Admin/Support Services
Catherine Converset
From: May 19, 2022

Imagine if you improved your overall administrative and support service processes to bring you benefits and new performance levels including:

  • 30% to 50% reduction in product development lead time
  • Elimination of silos – better connections between departments (i.e., sales/marketing and manufacturing)
  • shorter lead time between customer order and product delivery
  • quicker month end/year end closes
  • increased marketing capacity
  • simplified hiring and onboarding processes…

…all improvements which directly benefit your associates and the service to your customers.

In this overview, Catherine Converset, Productivity Inc. President, demonstrates how the application of a few Lean principles coupled with a Lean mindset empowers your associates and develops their capabilities to uncover huge improvement opportunities, create a common focus on customer-centric processes and generate a better workplace.

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